No more free lunch

After all the hard work, after all the calls I’ve taken, it all comes down to not getting the free lunch!

In order for our team not to incur any more compliance zeroes, she made a reward for those who will get a perfect compliance score. She’ll treat them a free lunch.

Three weeks have passed since the start of June; there were only two agents who have a perfect compliance score. That’s me and j-ze.

I was really close of getting that free lunch until my fourth compliance rating came today. I got my first zero ever. I only forgot the payment processing fee for making credit card payments.

It was an honest mistake and at least it’s not a very grave error unlike missing id checking or no taking down notes. At least!

I’ll make sure that next time, I will not forget even the smallest details! I hope I’ll get the free lunch next month! As a birthday gift!