Call Center Life... in gist!

Gising sa gabi, tulog sa umaga, inuman at 8am, lasing sa tanghali, social life score -100, holidays (wala sa bokabularyo), weekends off (luxury), split offs (parusa), rotating and shifting schedule, shift bid, sched swaps, 10X4 shifts, night differential, transpo and meal allowance, rice allowance( dapat!), 13th month pay, double pay, RD OT, OT TY,

Inbound cs, inbound sales, outbound sales, collections, financial cs, telecoms cs, healthcare, travel, transcription, technical support, email/chat support, business processing, payroll, hr, accounting, web design, techie stuff,

Chicken sa ministop, , 24 hour fastfood (Jollibee at Mcdonalds), coke, Starbucks, baon (pagnagtitipid at kung nagtratraining)

2 yosi sa 15 minute break, sakay ng elevator, 1 hour lunch… tawad 45 minutes… final offer 30 minutes… wag na lang.

auto-in, aux, coaching, log out, head set, Avaya, Plantronics, sup call, aht, queuing, avail, petiks, quality scores, CSAT! VOC! Sales rate, LPH, calls per day, per month, per year,

limpak limpak na jacket, shawl, spill proof mugs, makapal na curtain (black dapat),

training, Can 8, role play, call simulation, interview, competency assurance, Neutral English, evaluation,

taxi, jeep, ordinary na bus, lakad, peppermint spray, kotse

How may I help you today? Was I able to solve your inquiry? Is there anything else for today? May I verify your name, dob, acct number and last four digits of your social? To make sure I understand it correctly you said your concern was… We don’t tolerate the language your using… this is my second warning… I’d like to repeat we do not tol…I’m sorry I have to release this call… thank you for calling. Good morning! I’m sorry to hear that. Let me help you with that. I’ll wee if my supervisor is available. I would like to inform you that we’re offering… oh I see, maybe some other time. Do you have kids? Maybe you can give them a birthday gift or something… I’m sure you’ll be interested when you hear the details. This is for security purposes.

NCNS, excessive absences, excessive tardiness, call avoidance, drop call, inappropriate transfer, low quality scores, economic crisis, pull out, center closure, illegal phone, activity

Termination!